Thank you for shopping with Zemo Apparel!
We're excited to deliver your new Zemo products as soon as possible. This policy outlines the delivery process for your order.
Delivery Zones and Rates: We deliver to all areas within the Philippines. Delivery rates are calculated based on your order total and delivery zone. You will see the exact delivery fee during checkout before confirming your order.
Estimated Delivery Time Frames:
• Metro Manila: 2-3 business days
• Luzon: 3-5 business days
• Visayas and Mindanao: 5-7 business days
Please note: These are estimated timeframes and may vary depending on factors beyond our control, such as:
• Peak seasons (e.g., holidays)
• Delivery location (remote areas may have longer wait times)
• Unforeseen circumstances (e.g., natural disasters, bad weather, courier delays)
Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive a notification with your tracking number once your order is shipped.
Delivery Methods: We use reputable courier services to deliver your orders. The specific courier service used may vary depending on your location.
Delivery Attempts: The courier service will attempt to deliver your package twice. If unsuccessful after two attempts, the package will be returned to our warehouse.
Delivery Confirmation: Once your order is delivered, you will receive a confirmation email with details of your delivery.
Tracking Your Order: You can track your order using the tracking number provided in your notification email. The tracking number will be linked to the courier service's website.
Order Changes or Cancellations: We strive to process orders as quickly as possible. Once your order has been processed for shipment, we cannot accommodate changes or cancellations.
Return & Refund: Please refer to our Return & Refund Policy for information on returning your order.
Contact Us: If you have any questions regarding your delivery, please don't hesitate to contact us at zemoapparel@gmail.com or message us on our social media accounts.
Additional Information: We reserve the right to modify this Delivery Policy at any time without prior notice.
We recommend you review this Delivery Policy before placing an order. By placing an order with Zemo, you agree to the terms and conditions of this Delivery Policy.
Also, please contact us before leaving any negative feedback or open a dispute. Give us the opportunity to resolve any problem.
Maraming Salamat.
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